To resolve any technical issues, contact our customer service team via the contact form for Support Services . You will get a reply shortly.
If you need help resolving issues with accessing our content, please contact our customer service team. We will need to know the title, type of device, and error you are encountering.
Our sites are designed to be compatible with all leading devices, meaning you can access our content on Android, iOS, and Laptops/PCs.
To access the books you will need to have a copy of Adobe Digital Editions. Download it here.
Our support team focuses on resolving technical issues our customers have. If you are experiencing a technical problem please describe it using the contact form. A member of our staff will reply shortly.
In these circumstances it is easier for us to resolve this if you contact our support staff. We will need information including the type of device, operating system, and title of the book you are trying to access.
Unless you use a very random browser, chances are you'll be able to access our content without any headaches. If you use Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux, then there's nothing stopping you.
Once we have received a request to cancel your account you will receive a confirmation acknowledging this. If you do not receive a confirmation message please contact our customer service team at 1-888-909-8769.
If you want to speak to a member of staff you can call us toll-free on 1-888-909-8769. We're also available by email on
If you have received a bill after cancelling your account, including the confirmation email we send acknowledging this, please contact our customer service department.
Cancel at any time using the online form or by calling one of our customer representatives at 1-888-909-8769.
We are happy to compensate you in the event of fraud, technical problems, or accidental charges. Should the site not meet your expectations, you may be eligible for a refund. For any questions about reimbursement, please contact a member of our team to discuss further.

Nearly all refunds are processed within 24 hours of being received. We will confirm this by email to the address we have on record. Please allow up to 7 business days for the credit to appear on your statement. For further help or assistance, please contact a member of our staff.
Our library is updated on a daily basis, meaning you won't have to wait long for the newest content.
Our library is updated daily. Check back tomorrow or get in touch to ask about a particular title.